The Customer Success Jr. Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.

Reporting to the Customer Success Manager, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM.

Expected hours for the role are M-F, 9-5, but are subject to change depending on the needs of the business.


  • Answer any and all interactions during your scheduled shift in a friendly and relatable manner
  • Acts as an empowered team member, exercising decision-making skills to enhance each customers relationship with the brand
  • Empathetic to customers needs but understanding of the business bottom line
  • Collect and share feedback to external teams to ensure the needs of the customers are being met
  • Qualifications

  • Minimum 2 years of experience in customer service or related role
  • Demonstrate a passion for and understanding of the URBN brands, customers and product.
  • Job Skills

  • Exceptional written and verbal communication skills
  • Willing to take on additional projects and support external team members to support business and customer needs
  • On the spot, creative problem solving skills that meet the needs of the customer and the business
  • Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
  • Education

    Bachelors Degree in Fashion, Business, or a related field.


    Philadelphia, PA



    The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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