• Johnson Controls
  • $49,675.00 -108,320.00/year*
  • Audubon , PA
  • Customer Service/Call Center
  • Full-Time
  • 8 Culp Rd


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What you will do: ?

This position is responsible for the managementof customer orders from receipt of order to shipment of product.?

How you will do it:?

Communicates daily with customers via phone,fax, e-mail, etc?

Enters customer orders into Order entry systemthe same day the order is received.?

Promotes and supports sales promotions.?

Collaborates with regional sales force and otherfield staff to deliver premier customer service.?

Works closely with other vital departments suchas credit, billing, shipping, purchasing, technical service, marketing,etc.?

Researches and resolves customer complaints andissues, and provides customer assistance in locating and identifyingreplacement parts.?

Provides same day responses to scheduled datesand backorder status of product.?

Researches and processes credit and returnrequests.?

Performs daily maintenance to customer orders toensure timely delivery based on customer demand.?

Other duties may be assigned.


What we look for:?

High School diploma or equivalent combinededucation and experience.?

Experience related to Customer Service and highvolume calls.?

Proficiency in a Windows operating environment,including email and Microsoft Office software.?

Strong interpersonal skills and decision makingabilities.?

Effective and professional communication andorganization skills.?

Strong conflict resolution skills.?

Ability to work effectively in a high-volumefast-paced environment.?

Forklift and warehousing experience ispreferred?


Who we are:?


Johnson Controls is a global diversified technology andmulti industrial leader serving a wide range of customers in more than 150countries. Our commitment to sustainability dates back to our roots in 1885,with the invention of the first electric room thermostat. We are committed tohelping our customers win everywhere, every day and creating greater value forall of our stakeholders through our strategic focus on buildings.


Johnson Controls is an equal employmentopportunity and affirmative action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, age, protected veteran status, status as a qualifiedindividual with a disability, or any other characteristic protected by law. Formore information, please view EEO is the Law. If you are an individual with adisability and you require an accommodation during the application process,please visit?
www.johnsoncontrols.com/tomorrowneedsyou




* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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