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Job Description (Posting).

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Experience

0-2.5 Years

Qualification

B Tech

No. of Positions

1

Skill (Primary)

BPS-Onsite Support Services-Desk Side Services


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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