We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Provide service and customer support remotely
Tie workflow to schedule
Manage all on-site installation, repair, maintenance and test tasks remotely providing whatever required support is needed.
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Follow all companys filed procedures and protocols
Cooperate with the technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Proven remote field service experience
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
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