We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


Responsibilities


Provide service and customer support remotely

Tie workflow to schedule

Manage all on-site installation, repair, maintenance and test tasks remotely providing whatever required support is needed.

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Follow all companys filed procedures and protocols

Cooperate with the technical team and share information across the organisation

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers


Requirements


Proven remote field service experience

Ability to troubleshoot, test, repair and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications



Associated topics: deskside, desktop, front desk, network, patient, service, support analyst, systems administrator, technical, technical support specialist

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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