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This Client Manager (CLM) position is responsible for managing a portfolio of approximately 95 merchants from B2B and B2C companies representing $900 million in annual American Express charge volume. These are well-known brands across various industries and verticals including retail, wholesale, lodging, charities, business and professional services. Responsibilities include managing and expanding American Express merchant relationships through developing and delivering valuable insights, solutions, consultation and creativity. This includes establishing deep, mutually beneficial and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex. By understandingthe merchant's organization and industry, and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences. Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is resourceful, innovative, accountable, customer-oriented and results-focused? If so, this role is for you. In this role, the responsibilities are to:
  • Manage a portfolio of approximately95 strategic cross industry merchants located in and around Philadelphia
  • Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.
  • Elevate, deepen and broaden C-Level, Finance, Treasury, Sales and Marketing Relationships within the portfolio with focus on leveraging those relationships to drive revenue for Amex.
  • Provide proactive consultation to drive business growth and improve customer satisfaction.
  • Develop and execute strategic account plans to grow Amex revenue, market share and increase profitability.
  • Increase Amex relevance by consistently and effectively communicating the value story.
  • Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline
  • Build and leverage relationships with internal network to efficiently execute against account growth plans.
  • Qualifications

  • Strong track record of proactive relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio.
  • Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach
  • Excellent financial skills, strong qualitative and analytical skills and the ability to prepare financial analysis in order to support value propositions and support growth proposals.
  • Strong negotiation, influencing and collaboration skills are required.
  • Highly customer focused, a self-starter and a results-driven individual.
  • Ability to articulate value proposition and connect it to the customers business model
  • Strong presentation/negotiation skills and the ability to build rapport and credibility.
  • Proven success of influencing and collaborating with C-level decision makers.
  • Excellent oral/written communication and be proficient in MS Office applications.
  • Ability to thrive in a dynamic,fast-paced environment
  • Minimum of 5 years of proven success in account management/sales and portfolio planning preferred.
  • Position is home based with candidate residing in or near Philadelphia.
  • Educational requirement: Minimum of a college degree, MBA preferred.
  • Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
    ReqID: 19013464
    Schedule (Full-Time/Part-Time): Full-time
    Date Posted: Aug 30, 2019, 1:47:40 AM

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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